There are 2 ways that Imagine Math 3+ students can get extra help within the program. In the Guided Learning component of each lesson, students can take the initiative to use the Math Helps and the Live Teacher. Imagine Math also proactively suggests that students access the Live Teacher when certain conditions are met. Click the applicable tab to learn about each process.
Share this video with your students to show them how to use the Math Help first and then access Live Teaching to work with a Live Teacher.
Using Math Help
When students need help during a specific math activity, they should click the Math Help button, located only in the Guided Learning component of the lesson.
Once in the Math Help, click the Help tabs for hints about how to solve the math problem. After using both Help tabs, if students need more personalized assistance, they should click the Imagine Math Teacher tab to chat with a live certified math teacher during Live Teaching hours. Students can access a Live Teacher as many times as needed; there is no limit to how often they connect with a Live Teacher.
Students must use both Help tabs in order for the Live Teacher connection to activate.
Using Live Teaching
Once a student clicks Imagine Math Teacher to connect to a Live Teacher, they begin their Live Teaching chat. Live Teachers and students can work through the math problem using the chat and a digital whiteboard, if necessary. The chat has 1-way audio, meaning that the student can hear the teacher but the teacher can't hear the student. Students can respond to teachers by typing in the chat box or using voice-to-text, and also by drawing on the whiteboard.
If you have enabled Spanish language support for a student, the student will be connected with a Spanish-speaking Live Teacher.
Imagine Math saves each Live Teaching chat transcript. After a Live Teaching chat session, students can click the Imagine Math Teacher Chats tab to review transcripts from chats (in their current lesson only). If you as an educator would like a copy of a teacher chat, contact Imagine Learning Product Support and provide them with the student's username.
If a student behaves inappropriately during a Live Teaching chat, the Live Teacher emails the chat transcript to the student's teacher for review. If the student raises a safety concern, a member of the Live Teaching team contacts the appropriate school personnel by email and phone.
Teachers and Administrators should check the Overview Report weekly to monitor how often their students are using Live Teaching and encourage them to use Live Teaching when they need help with math problems.
A window will automatically pop up inviting students to connect with a Live Teacher when the following conditions are met:
- The student is on their second attempt of the lesson because they did not pass it the first time.
- The student scores less than 60% on the pre-quiz.
- In the Guided Learning component of the lesson, the student answers a question incorrectly.
The student can accept the offered help by clicking CHAT NOW or decline it by clicking NO THANK YOU. In contrast to when students access the Live Teachers of their own accord, with Proactive Intervention, the student does not have to complete Math Help 1 and Math Help 2 before accessing the Live Teacher. In fact, those components are skipped unless the student decides to access them after chatting with the Live Teacher.
All other aspects of the Live Teacher, such as the ability to chat with the teacher in Spanish and use the whiteboard, are the same as what is explained in the Student-Initiated Access tab of this article.
Proactive Intervention is a free feature that is provided to all Imagine Math 3+ customers. It's enabled by default for all students in your organization. Although individual students can click the NO THANK YOU button, we recommend encouraging students to take advantage of the extra support they are offered. You can view how many times students access the Live Teachers in the Student Data Export or the Overview report.