Sometimes students will select Scratch when they are meant to select Kandi or vice versa. Rather than creating a new account for the student and having them lose their progress, just follow the steps below while logged into their account to successfully switch avatars in Imagine Math Facts.
Press the following key combination: Left Alt + Left Shift + K
This will need to be done on a computer, and once it's done on a computer the change will propagate to all other devices that the student uses.
The Avatar will not change immediately. When the next level loads (or if they restart the level they are on) the avatar should be the one it wasn't before. If the key combination is clicked multiple times the gender will be toggled back and forth each time it's clicked, so make sure to click the key combination just once.