What to do when you get a rostering error message

July 21, 2025 13:50

Notes

The steps in this article apply if you have selected to self-roster accounts individually or you are making manual changes with automated rostering.
This article applies to all programs in the Imagine Learning Product Portal.

Sometimes a feature or button on the page is not working as expected. When this happens, use the table below as a guide to solve the problem. The table explains what the error messages mean and what to do next when you see an error message.

Error Type

Next Steps

Page Not Found

If you typed the URL into your web browser, check it for accuracy.
Try to reload the page.
Click Go Home to go back to the Educators tab (if you are an Administrator) or the Students tab (if you are a Teacher).
If the error persists, contact Product Support.

Generic Error Message: You've tried to do something and it won't work

Click the Show Error Details link to open up more information about the problem.
If possible, attempt the action again based on the information you are given.
If you are unable to resolve the issue, copy the information in the Error Details window and submit it to Product Support.

Loading Error: Page or filters won't load

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Click the Show Error Details button to open up more information about the problem.
Copy the information in the window that opens and submit it to Product Support.
Click Reload Page to go back to the page you were on when the error occurred.

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