Troubleshooting best practices

The following info can help with common software or password trouble encountered in the program. If problems continue contact support at support@imaginelearning.com. 

Forgot Password

Students

Educators - reset passwords from the login page, by clicking Reset Your Password at the bottom of the screen. Then, follow the instructions to have a password reset link emailed to the address associated with your account.

More Troubleshooting Best Practices

If educators or students experience issues with the software, try the following steps to resolve the issue.

1. Confirm the device and internet connection meet or exceed the minimum system requirements. 

2. Ensure the browser is current.

Chrome Version

1. Click the three dots in the top right of the screen.
2. Place the mouse pointer over Help near the bottom of the list.
3. Select About Google Chrome.
4. The current version of Chrome displays.

Safari Version/Clearing History & Cache

1. Choose Settings.
2. Click General, then Software Update.
3. The current version of Safari displays. Below the version number, a prompt to update to the latest version may display.
4. Clear the cache on the browser.

Chrome - Clearing History & Cache

1. Click the three dots in the top right of the screen.
2. Place the mouse pointer over the More Tools section.
3. Click Clear browsing data in the expanded menu.
4. Ensure the Time Range is set for all time, and all options are selected.
5. Click Clear data.
6. Close all browser windows and tabs.

Safari (iPad) - Clearing History & Cache

1. Choose the Settings app.
2. Select Safari.
3. Tap Clear History and Website Data.