Contacting Imagine Learning for technical problems

If you are experiencing issues with an Imagine Learning product freezing, receiving an error message, or being unresponsive, contact Imagine Learning Customer Care at (support@imaginelearning.comfor help.  

To help resolve the issue, send the following to support:

  • Product (Language & Literacy, Imagine Lectura, Imagine, Reading, Imagine Español, Imagine Math PreK-2, Imagine Math Grade 3+) 
  • Username of the student(s) affected
  • Time the problem first started
  • Steps used to reproduce the problem
  • Identify if the problem appears to be impacting a specific student, device, browser, etc.
  • Type of device(s) being used
  • Error message
  • Screenshot of error message or issue.