If you are experiencing issues with an Imagine Learning product freezing, receiving an error message, or being unresponsive, contact Imagine Learning Customer Care at (email@example.com) for help.
To help resolve the issue, send the following to support:
- Product (Language & Literacy, Imagine Lectura, Imagine, Reading, Imagine Español, Imagine Math PreK-2, Imagine Math Grade 3+)
- Username of the student(s) affected
- Time the problem first started
- Steps used to reproduce the problem
- Identify if the problem appears to be impacting a specific student, device, browser, etc.
- Type of device(s) being used
- Error message
- Screenshot of error message or issue.