Introducing Live Learning Support in Imagine+ Math

Live Learning Support connects your students in grades 3–5 with qualified math tutors in real time—right when they're working through a challenging problem. This personalized support helps students overcome obstacles, stay confident, and keep progressing in their lessons without waiting for classroom support.

 Grade availability

Live Learning Support is available exclusively for students in grades 3–5 using Imagine+ Math. This service is not available for students in grades K–2.

Getting started

Live Learning Support is automatically available to eligible students. No additional setup is required. Students can access tutors during Guided Learning (within the Mastery pathway) and Supported Practice (within the Builder pathway) after submitting an incorrect answer to a question. Live Learning Support is also available in lessons assigned through Assignment Builder. 

For step-by-step instructions, see Accessing Live Learning Support in Imagine+ Math. For service hours, see On-Demand Tutoring (ODT) hours in Imagine MyPath Math (Live Learning Support and On-Demand Tutoring share the same service hours).

Introducing Live Learning Support to students

Consider the following when introducing this feature to students:

  • Show students where the Live Learning Support icon appears and explain that it becomes clickable after submitting an incorrect answer
  • Explain that tutors guide thinking through questions rather than providing answers directly
  • Encourage students to explain what they tried and where they need help
  • Reinforce that attempting problems independently before requesting help supports mathematical learning

What Live Learning Support offers

  • Question-by-question support: Students can request help after answering incorrectly, with the icon becoming clickable again only after attempting each new question.
  • Curriculum-aligned guidance: Tutors are trained specifically in Imagine+ Math content and pedagogical approaches to provide consistent, targeted support.
  • Spanish-language support (availability varies): Students can request Spanish-speaking support by selecting that option or typing in Spanish, but Spanish-speaking tutors may not always be available.
  • Interactive tools: Tutors use chat, voice communication, and digital whiteboards to explain concepts and guide problem-solving.
  • Session transcripts: Chat histories are saved so students can review previous tutoring sessions.

Who are the tutors?

Your students work with qualified educators who specialize in math instruction. Live Learning Support tutors:

  • Are experienced math educators with teaching backgrounds
  • Have completed FBI background checks and fingerprinting
  • Receive comprehensive, ongoing professional development
  • Are trained specifically in Imagine+ Math curriculum and adaptive learning approaches
  • Provide support in English and may also be available to support students in Spanish, though Spanish-speaking tutors are not guaranteed to be online at all times.

 Best practice

Live Learning Support is designed to complement, not replace, classroom instruction. The feature becomes available only after students answer incorrectly, encouraging productive struggle before providing assistance. This just-in-time support helps students overcome specific obstacles while maintaining the independence and critical thinking essential to mathematical learning.

Frequently asked questions

Why doesn't the chat icon work until my student answers incorrectly?
The Live Learning Support icon becomes clickable only after a student submits an incorrect answer to encourage productive struggle and independent problem-solving. This design ensures students engage with each question first before seeking help. The icon resets with each new question, requiring students to attempt every problem on their own before the tutor option becomes available again.
Can I disable Live Learning Support for my school or district?
Yes, contact Imagine Learning Product Support for assistance with disabling this feature.
Is Live Learning Support available in both Mastery and Builder pathways?
Yes, Live Learning Support is available for students in grades 3–5 in both the Math Mastery and Math Builder pathways. The service becomes available during Guided Learning activities (Math Mastery) and Supported Practice activities (Math Builder) when students submit an incorrect answer.
How can I see which students are using Live Learning Support?
Administrators can request Live Learning Support reporting data and session transcripts by contacting their Customer Success Manager.
Can students review transcripts of their tutoring sessions?
Students can review transcripts from previous sessions within the interface by accessing the tutoring history feature when available.
What should I tell students about using Live Learning Support?
Encourage students to try solving problems independently first. Remind them that tutors are there to help them understand concepts through guided questions, not just provide answers. Students should be ready to explain what they've tried and where they're having difficulty so tutors can provide the most effective support.
What's the difference between Live Learning Support in Imagine+ Math and the tutoring in other Imagine Learning products?
Live Learning Support in Imagine+ Math and On-Demand Tutoring (ODT) in Imagine MyPath Math both connect students with qualified math tutors in real time using chat, voice, and whiteboard tools. The main difference is grade availability: Live Learning Support serves grades 3–5, while ODT serves grades 3–12. Both services use the same tutoring platform and approach. Note that Imagine Math 3+ offers a separate service—live instruction with state-certificated teachers—which is different from the tutoring support available in Imagine+ Math and MyPath Math.

 

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