Note
This article applies to the following products:
- Imagine MyPath Math, Imagine MyPath Reading, Imagine Science, and Imagine Purpose
- Imagine Language & Literacy, Imagine Español, Imagine Reading, and Imagine Lectura
- Imagine Galileo K–12
The following information can help with common software or password trouble encountered in the program. If problems continue, contact Product Support at support@imaginelearning.com.
Recommendation
Research shows that Schoology iFrames are not responsive, so using them likely leads to a poor user experience.
Reset Password Instructions
More Troubleshooting Best Practices
If educators or students experience issues with the software, try the following steps to resolve the issue.
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Confirm the device and internet connection meet or exceed the minimum system requirements for for the Imagine MyPath suite, Imagine Language & Literacy/Imagine Español, Imagine Reading/Imagine Lectura, and/or Imagine Galileo K–12.
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Ensure the browser is current.
Chrome Version
- Click the three dots in the top right of the screen.
- Place the mouse pointer over Help near the bottom of the list.
- Select About Google Chrome.
- The current version of Chrome displays.
Safari Version/Clearing History & Cache
- Choose Settings.
- Click General, then Software Update.
- The current version of Safari displays. Below the version number, a prompt to update to the latest version may display.
- Clear the cache on the browser.
Chrome - Clearing History & Cache
- Click the three dots in the top right of the screen.
- Place the mouse pointer over the More Tools section.
- Click Clear browsing data in the expanded menu.
- Ensure the Time Range is set for all time, and all options are selected.
- Click Clear data.
- Close all browser windows and tabs.
Safari (iPad) - Clearing History & Cache
- Choose the Settings app.
- Select Safari.
- Tap Clear History and Website Data.