Troubleshooting best practices in the Imagine Learning MyPath and Literacy suites


This article applies to the following products:

  • Imagine MyPath Math, Imagine MyPath Reading, Imagine Science, and Imagine Purpose
  • Imagine Language & Literacy, Imagine Español, Imagine Reading, and Imagine Lectura
  • Imagine Galileo K–12

The following information can help with common software or password trouble encountered in the program. If problems continue, contact Product Support at


Research shows that Schoology iFrames are not responsive, so using them likely leads to a poor user experience.

Reset Password Instructions



More Troubleshooting Best Practices

If educators or students experience issues with the software, try the following steps to resolve the issue.

  1. Confirm the device and internet connection meet or exceed the minimum system requirements for for the Imagine MyPath suite, Imagine Language & Literacy/Imagine Español, Imagine Reading/Imagine Lectura, and/or Imagine Galileo K–12

  2. Ensure the browser is current.

Chrome Version

  1. Click the three dots in the top right of the screen.
  2. Place the mouse pointer over Help near the bottom of the list.
  3. Select About Google Chrome.
  4. The current version of Chrome displays.

Safari Version/Clearing History & Cache

  1. Choose Settings.
  2. Click General, then Software Update.
  3. The current version of Safari displays. Below the version number, a prompt to update to the latest version may display.
  4. Clear the cache on the browser.

Chrome - Clearing History & Cache

  1. Click the three dots in the top right of the screen.
  2. Place the mouse pointer over the More Tools section.
  3. Click Clear browsing data in the expanded menu.
  4. Ensure the Time Range is set for all time, and all options are selected.
  5. Click Clear data.
  6. Close all browser windows and tabs.

Safari (iPad) - Clearing History & Cache

  1. Choose the Settings app.
  2. Select Safari.
  3. Tap Clear History and Website Data.