Troubleshooting Freezing/Getting Stuck/Getting Kicked Off

If you are running into any issues with the program freezing, with students getting stuck in the program, or students getting an error while using the program, gathering the following information will help us start troubleshooting the issue:

Product: (Language & Literacy, Español, Math, Math Facts, or STAAR Readiness)

Username of student(s) affected:

Time the issues first started:

Does the issue appear to be unique to a specific student, device, or activity?

What is the student doing right before the issue occurs?

What steps can be taken to reproduce the issue?

What type of device is the student using, and are they logging in through a browser or through an installed app?

Is any error message thrown?

Do you have any screenshots of the frozen page?