How to Keep Track of the Tickets You've Submitted to Support

1. Navigate to

2. Click Sign in


3. The first time you try to login, you'll need to either create an account (click Sign up), or set up a password.


4. Once you've logged in, click your name in the upper right hand corner and select My activities


5. Make sure the Requests tab is selected, and you'll be able to view

My requests

  • All requests that you personally have submitted to support will show up in this tab.

Requests I'm CC'd on

  • Any request to support that you've been CC'd on will show up in this tab.

Organization Requests

  • Any requests to support regarding an organization that your account is associated with will show up in this tab.
  • Requests in this tab are filtered by organization, which would be either the corresponding school or district.
  • TIP: If you click Follow next to the organization's name in this tab, you will be notified anytime a new request associated to that organization comes in to Customer Care.

You can click on any of the column headers in the requests view, to sort requests by that column.