Troubleshooting or sending technical reports

If your student is running into an issue with Imagine Language & Literacy, please send the technical details report from the student device. This information is helpful in diagnosing issues with Imagine Language & Literacy.

  1. Pause student session
  2. Click Troubleshooting or Technical Details.
  3. Click Send Report
  4. Send us the: 

    Student user name

    Date and time the issue occurred

    A brief description of the issue. 


Contact us by clicking the chat button, emailing, or call or text (866) 457-8776.