There are multiple reasons that a student may not be able to take a test. The scenarios and solutions are outlined below.
A test hasn't been scheduled yet
The Testing Window is Closed
The student trying to access the test outside of the scheduled hours
If the student is getting the message that they are outside of test hours, use the calendar to double-check that the student is attempting to access the test within the hour and day limit. If they are indeed within the proper hours for the test, please contact Customer Care, who can double-check the time zone set for your school.
The test has been submitted
Students can submit their own test by going to Review>Submit Test from their student account once logged into the test.
A teacher/admin can submit a test by editing the lock icon from the test monitoring menu.
The test has been locked by a teacher or admin
An admin or teacher can lock the benchmark of a student they have access to via the test monitoring menu. You can unlock the test through that same menu.
The test is closed on the Test Builder page
We may be able to view whether a test has been closed by going to Assessment>Test Construction>Test Builder then checking the "Closed" slider column on the far left.
The Wrong School or Class is Selected
The student may have multiple classes they can select or they might not be assigned to the right class. We can check this from the student's account at the top.