How to Keep Track of the Tickets You've Submitted to Support

1. Navigate to https://help.imaginelearning.com

2. Click Sign in

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3. The first time you try to login, you'll need to either create an account (click Sign up), or set up a password.

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4. Once you've logged in, click your name in the upper right hand corner and select My activities

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5. Make sure the Requests tab is selected, and you'll be able to view

My requests

  • All requests that you personally have submitted to support will show up in this tab.

Requests I'm CC'd on

  • Any request to support that you've been CC'd on will show up in this tab.

Organization Requests

  • Any requests to support regarding an organization that your account is associated with will show up in this tab.
  • Requests in this tab are filtered by organization, which would be either the corresponding school or district.
  • TIP: If you click Follow next to the organization's name in this tab, you will be notified anytime a new request associated to that organization comes in to Customer Care.

You can click on any of the column headers in the requests view, to sort requests by that column.

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