Troubleshooting or sending technical reports

If your student is running into an issue with the program, please send the technical details report from the student device. This information is helpful in diagnosing issues with Imagine Language & Literacy.

1. Pause student session

2. Click Troubleshooting or Technical Details

3. Click Send Report

4. Send us the:

  • Student username
  • Day/time the issue occurred
  • A brief description of the issue

Contact us by clicking the chat button, emailing, or call or text (866) 457-8776.