If you are experiencing technical issues there are a few troubleshooting steps recommended by Imagine Learning.
Step 1: Tech Check - We first recommend running the online technical check to ensure your computer and network are both configured properly to support Imagine Math. To locate and run the Tech Check, use the following steps:
1. Navigate to the Imagine Math Login Screen
2. Click Test System Requirements
Alternatively, if you're already logged in, this can be located under Help> Technical Troubleshooting> Tech Check
Step 2: Technical Requirements -
If you are still experiencing a technical issue, we would next suggest providing your building IT Staff with our System Requirements also available under your Help Section.
Step 3: Contact Technical Support -